SHIPPING POLICY
Welcome to Guerrier Atelier
We are committed to delivering your order with care, accuracy, and transparency. Please review our shipping policy below before placing your order.
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ORDER PROCESSING TIMES
All orders are processed in the order they are received. Processing times may vary depending on the product type, customization, demand, holidays, or carrier delays.
Beanies & Accessories
Processing Time: 1–7 business days
Hoodies
Processing Time: 2–7 business days
Custom 1-of-1 Pieces
Processing Time: 1–7 business days
Due to the handmade/custom nature of these items, slight variations may occur.
Pre-Ordered Shoes & Boots
Processing Time: 6–15 business days
These items are sourced and prepared specifically for your order.
Pre-Ordered Clothing
Processing Time: 10–17 business days
Pre-order garments require additional production and fulfillment time before shipment.
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SHIPPING TIMES
Once your order has been processed and shipped, delivery times will vary based on your location and selected shipping method.
Estimated delivery times:
Domestic U.S. Orders: 2–7 business days
International Orders: 7–21 business days
Please note that shipping carrier delays are outside of our control.
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TRACKING INFORMATION
Once your order ships, you will receive a confirmation email containing your tracking number. Please allow up to 24–72 hours for tracking updates to appear after shipment.
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ADDRESS ACCURACY
Customers are responsible for ensuring that all shipping information is entered correctly at checkout.
Guerrier Atelier is not responsible for:
Delays caused by incorrect addresses
Lost packages due to customer input errors
Packages marked as delivered by the carrier
If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.
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LOST OR STOLEN PACKAGES
Once a package has been handed over to the shipping carrier, Guerrier Atelier is not liable for lost, stolen, or delayed packages. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly.
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PRE-ORDER POLICY
By purchasing a pre-order item, you acknowledge and agree to the listed processing timeframe. Pre-order items may ship separately from ready-to-ship items depending on fulfillment timelines.
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CONTACT
For questions regarding your order, shipping updates, or support, please contact us through: [email protected]
Or
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